Return & Refund Policy

Effective Date: March 2024

Moona is committed to your satisfaction. If you're not happy with your order, here’s how we handle returns and refunds.

1. Returns

• You may request a return within 24 hours of receiving the item.
• The product must be unopened, unused, and in original packaging.
• Perishable or hygiene-related items are not eligible for return unless damaged.

2. Damaged or Incorrect Items

• If you receive a damaged, expired, or incorrect item, contact our support team within 24 hours. We will arrange a free replacement or refund.

3. Refunds

• Approved refunds will be issued via the original payment method within 7–10 business days.
• For Cash on Delivery orders, refunds will be issued either in cash or as a voucher.

4. How to Request a Return or Refund

• Contact us on WhatsApp or a call.
• Email us at info@moonadelivery.com with your order number and issue details.

We may update this policy from time to time. Any changes will be posted on this page.